When buying an airline ticket, most of us are aware of the optional cost of an insurance. Not many people would pay as they consider flying to be quite safe. Even if you do pay for insurance, you need to really scrutinise what are the terms in those small prints. Do they cover embarkation and disembarkation and damage/loss of your luggage as well?
But the above is just one part of the whole process of trying to get compensation should you meet with any kind of mishaps or accidents when you choose to fly. The most important thing to me would be how the airlines will treat you when you file in a complaint to them on your accident while using their service. One would expect a responsible and caring airlines would quickly respond to any complaint.
I have reservation though about Air Asia when I read this letter to the Editor regarding an accident suffered by one of its passengers. It never even replied his query even after one year and despite two reminders. Now that is frustrating for any passenger hoping for some kind of explanations or perhaps compensation.It looks as though, unless you have a lot of money to sue the airlines, you can just forget about getting any sort of response from the company.
Malaysia airlines is still the best as far as I am concerned, about replying your queries or complaints online. MAS is also a caring carrier. Once my luggage was accidentally sent to another airport in East Malaysia and I was promptly given RM150 cash to buy necessities for the night till they located the bag and my company’s driver collected it with my authorisation, the next day!
Another airlines, in my experience, which does not entertain your queries online is Singapore’s SilkAir, despite having a nice website with a complaint section. Obviously a crap budget airline. They are with you when everything goes well, but when something goes wrong, they don’t want to know you. Well, its our money and their service.
Anyway, I sympathise with the passenger who was hurt when his wheelchair malfunctioned while in the process of boarding Air Asia. Indeed not using the aerobridge is risky for disabled people flying on the airlines. And looks like if you do fly with it, you do so at your own risk.